Shipping policy
SHIPPING POLICY
Last updated: July 2026
Where We Ship
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
Shipping Rates
| Shipping Method | Rate |
|---|---|
| Economy Shipping | $10.00 |
| Express Shipping | $20.00 |
| Standard Shipping | FREE on orders $100+ |
Free standard shipping is automatically applied at checkout on qualifying US orders of $100 or more.
Processing Time
Orders are processed within 3–5 business days of purchase. Orders placed on weekends or holidays will begin processing the next business day.
Estimated Delivery Timeframes
Once your order has shipped, estimated delivery times are:
- Economy Shipping: 5-8 business days
- Express Shipping: 2–3 business days
Please note that delivery timeframes are estimates and may vary due to carrier delays, weather, or other factors outside our control.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We'll work with you to resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions, please reach out to us at info@chachanoi.co. We're happy to help!