SHIPPING POLICY

Last updated: September 2026

Where We Ship

We currently ship to addresses within Canada and the United States only. 

Shipping Rates

Economy Shipping: $10.00 (5–8 business days)
Express Shipping: $20.00 (1–2 business days)
Standard Shipping: FREE on orders $75+

Complimentary Shipping

Enjoy complimentary economy shipping on all U.S. orders of $75 or more, automatically applied at checkout.

Order Processing

We aim to prepare and ship your order as quickly as possible. Please allow 3–5 business days for processing before your order is shipped.

Please note that estimated shipping times are calculated from the date of shipment and do not include order processing time.

Estimated Delivery Timeframes

Once your order has shipped, estimated delivery times are:

Economy Shipping: 5–8 business days
Express Shipping: 1–2 business days

Please note that delivery timeframes are estimates and may vary due to carrier delays, weather, or other factors outside our control.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We’ll work with you to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please reach out to us at info@chachanoi.co. We’re happy to help!