Refund policy

At Cha Cha Noi, each product is crafted with intention — designed to slow things down and infuse your day with self care. We take great pride in the quality of our offerings, and every item is made in small batches.

Because our products are considered personal care items and are made fresh in limited runs, all sales are final. We do not accept returns or offer refunds unless your item arrives damaged or defective.

If you experience any issues with your order, please reach out to us at info@chachanoi.co within 7 days of receiving your package. We’ll do our best to make it right and ensure you feel taken care of.

Thank you for being an early supporter of our business — we’re so grateful to be part of your ritual.